At Elian Folders, we strive to provide high-quality office supplies. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• You may request a return within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Returns are only accepted for damaged, defective, or incorrect items received.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] within 7 days of receiving your order.
2. Provide your order details, a description of the issue, and clear photos of the product (if damaged or incorrect).
3. Our team will review your request and provide return instructions.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days after receiving the returned product.
• Refunds will be issued in the form of cash.

4. Non-Returnable Items

• Items that have been used or damaged after delivery.
• Custom or personalized items.
• Clearance or sale items (final sale).

5. Return Shipping Costs

• If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
• If the return is due to a change of mind, the customer is responsible for return shipping costs.

6. Contact Information

For any return or refund inquiries, please contact us at:
📧 Email: [email protected]

By making a purchase with Elian Folders, you agree to this return and refund policy.