At Elian Folders, we are committed to delivering your office supplies efficiently and securely. Please review our shipping policy below for details on processing, delivery times, and charges.

1. Order Processing Time

• All orders are processed within 1-2 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Charges

• Shipping fees are calculated at checkout based on the delivery location and selected shipping method.
• Any additional charges (if applicable) will be communicated before confirming your order.

3. Cash on Delivery (COD)

• We only accept Cash on Delivery (COD) as the payment method.
• The total order amount must be paid in cash upon delivery.

4. Order Tracking

• Once your order is shipped, we will provide tracking details (if available) via email or SMS.

5. Delivery Issues & Delays

• If your order is delayed beyond the estimated delivery time, please contact us at [email protected].
• We are not responsible for delays caused by unforeseen events such as natural disasters, strikes, or courier service disruptions.

6. Incorrect or Undeliverable Address

• Please ensure that your shipping address is accurate before confirming your order.
• If a delivery attempt fails due to an incorrect address or the recipient’s unavailability, additional delivery charges may apply.

7. Contact Information

For any shipping-related inquiries, please reach out to us at:
📧 Email: [email protected]

By placing an order with Elian Folders, you acknowledge and agree to our shipping policy